Tenant Handbook

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  1. Welcome
    1. About
    2. Commuter Information
    3. Nearby Amenities
  2. Building Management
    1. Overview
    2. Office Location
    3. Important Phone Numbers
    4. Holiday Schedule
    5. Rent Payments
    6. Cleaning, Trash Removal and Recycling
    7. Building Inspections
  3. Building Information
    1. Loading Dock/Deliveries
    2. Parking Garage
    3. Service Elevator
    4. Mail Room
    5. Fire Protection and Emergency Exit Stairs
    6. Information Kiosk and Suite Entry Signage
  4. Building Services
    1. Overview
    2. General Requests and BP Tenant Services
    3. Billable Tenant Work Order Requests
    4. After-Hours Heating, Ventilation and Air Conditioning
    5. Light Bulb Replacements
    6. Major Tenant Alterations
    7. Rules for Contractors working in Occupied Buildings
  5. Tenant Move-In Procedures
    1. Move-In Contact Person
    2. Special Installations
    3. Move-In Procedures
  6. Building Security
    1. AK Preparedness SafetyNet
      1. SafetyNet
  7. Access Control
    1. General Entry Control
    2. Building Entry Security Cards
    3. After Hour Entry Request Procedures
    4. Bluetooth Mobile App Information & Cost
  8. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Halogen Torch Lights, Space Heaters, Personal Coffee Makers
    7. Photography, Video Filming

General Entry Control

Market Square North is equipped with a Datawatch security system that controls building access.

For the purpose of building and tenant security we ask that all tenants provide and keep an updated access list at the property management office.  This list should contain the name and phone number of at least one contact person authorized to grant access to repair personnel, contractors, etc. If an individual requests access to your space, Boston Properties will try to reach the tenant’s contact person for verbal authorization.  If the tenant contact can not be reached the person will not be given access to the tenant suite.

In case of after-hour emergencies, we ask that each tenant supply an emergency contact list to the Property Management office.

During off-hours when the building is normally closed, there will be one (1) computer-controlled entry points into Building; the main Lobby facing 9th Street NW. Proximity card readers are provided at this location.  Anyone wishing to enter the building must use their assigned access card to gain entry.

In addition to the card readers, a special telephone is provided with a direct line to Datawatch 24 hour security monitor, who will admit approved visitors, guests, and clients who do not have security cards.

All building elevators are also monitored.  In the event of an emergency inside the elevator, the passenger may press the button located on the service panel that will connect to the 24-hour monitoring service. The security monitor will respond to your needs by contacting emergency response personnel (e.g., fire department, elevator repair personnel, duty engineer, etc.) The security monitor will also stay in communication with any person in the elevator car until an emergency responder arrives at the scene.