Tenant Handbook

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  1. Welcome
    1. About
    2. Commuter Information
    3. Nearby Amenities
  2. Building Management
    1. Overview
    2. Office Location
    3. Important Phone Numbers
    4. Holiday Schedule
    5. Rent Payments
    6. Cleaning, Trash Removal and Recycling
    7. Building Inspections
  3. Building Information
    1. Loading Dock/Deliveries
    2. Parking Garage
    3. Service Elevator
    4. Mail Room
    5. Fire Protection and Emergency Exit Stairs
    6. Information Kiosk and Suite Entry Signage
  4. Building Services
    1. Overview
    2. General Requests and BP Tenant Services
    3. Billable Tenant Work Order Requests
    4. After-Hours Heating, Ventilation and Air Conditioning
    5. Light Bulb Replacements
    6. Major Tenant Alterations
    7. Rules for Contractors working in Occupied Buildings
  5. Tenant Move-In Procedures
    1. Move-In Contact Person
    2. Special Installations
    3. Move-In Procedures
  6. Building Security
    1. AK Preparedness SafetyNet
      1. SafetyNet
  7. Access Control
    1. General Entry Control
    2. Building Entry Security Cards
    3. After Hour Entry Request Procedures
    4. Bluetooth Mobile App Information & Cost
  8. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Halogen Torch Lights, Space Heaters, Personal Coffee Makers
    7. Photography, Video Filming

Overview

Boston Properties would like to thank you for choosing Market Square North for your new place of business. The Property Management Team would also like to welcome you to the best-managed facilities in Washington, DC. We are proud to be affiliated with this property and to be able to provide you with the best possible service.  We are dedicated to this project and will do everything to make your stay as pleasant and comfortable as possible.

This handbook will answer a lot of your questions, but please don’t hesitate to contact us if you need clarification or just want to talk to us.  Please don’t hesitate to bring any concern, no matter how big or small to our attention. In this way, we can help take care of the little matters before they become major issues.

We look forward to working with you and helping your business grow. Knowing you have someone here that can take care of the building and help you with miscellaneous work orders affords you more time to concentrate on your own business.