Tenant Handbook

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  1. Welcome
    1. About
    2. Commuter Information
    3. Nearby Amenities
  2. Building Management
    1. Overview
    2. Office Location
    3. Important Phone Numbers
    4. Holiday Schedule
    5. Rent Payments
    6. Cleaning, Trash Removal and Recycling
    7. Building Inspections
  3. Building Information
    1. Loading Dock/Deliveries
    2. Parking Garage
    3. Service Elevator
    4. Mail Room
    5. Fire Protection and Emergency Exit Stairs
    6. Information Kiosk and Suite Entry Signage
  4. Building Services
    1. Overview
    2. General Requests and BP Tenant Services
    3. Billable Tenant Work Order Requests
    4. After-Hours Heating, Ventilation and Air Conditioning
    5. Light Bulb Replacements
    6. Major Tenant Alterations
    7. Rules for Contractors working in Occupied Buildings
  5. Tenant Move-In Procedures
    1. Move-In Contact Person
    2. Special Installations
    3. Move-In Procedures
  6. Building Security
    1. AK Preparedness SafetyNet
      1. SafetyNet
  7. Access Control
    1. General Entry Control
    2. Building Entry Security Cards
    3. After Hour Entry Request Procedures
    4. Bluetooth Mobile App Information & Cost
  8. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Halogen Torch Lights, Space Heaters, Personal Coffee Makers
    7. Photography, Video Filming

Cleaning, Trash Removal and Recycling

Market Square North is proud to offer all office tenants a comprehensive single-stream recycling program as part of our standard building services.  In addition to paper and cardboard, all-metal, plastic, Styrofoam, or glass items with the recycling symbol 1-7 can be placed in the recycling bins.  Recycling bins are placed beside each desk in the offices and emptied as needed by the janitorial staff.

Acceptable materials include:

  • paper of any color
  • paperboard (i.e., cereal boxes)
  • all glossy paper
  • newspaper, magazines
  • catalogs
  • inserts
  • post-it - notes
  • telephone books
  • greeting cards
  • envelopes, including those with windows and/or labels
  • all folders those with metal hangers and/or hooks
  • computer paper, NCR (carbonless) forms, and checks
  • paper that has been paper clipped, stapled, and/or taped
  • notebooks or folders that have plastic tabs or are bound together with plastic or wire spirals
  • cardboard (unwaxed)
  • glass or aluminum bottles and cans marked with the recycling symbol 1-7 
  • plastic codes # 1-7

 Unacceptable materials include:

  • overnight mail packaging
  • carbon papers
  • paper towels, tissue paper, paper plates, any paper contaminated with food
  • plastic, styrofoam, or waxed cups (with the exception of those marked  with the recycling symbol 1 - 7 and paper cups with a wax lining that has not been soaked through)
  • waxed paper
  • rubber
  • wood
  • plastic bags
  • items that have to be dismantled into separate materials (staplers, pens, etc.)
  • pizza boxes
  • binder clips
  • plastic report covers
  • food wrappers
  • broken glass
  • light bulbs
  • medicine bottles
  • foam peanuts and plastic bubble wrap
  • plastic airbags
  • plastic bottles containing oil products

Battery Recycling

  • Containers will be provided in a central location

Each night, our cleaners collect the trash in one bin and the recycling in another. Sometimes there are separate porters for trash and recycling, while at other times they will bring the bins together. Trash and recycling are placed in separate containers on the loading dock. The trash is then removed and disposed of while the recycling is picked up and brought to a sorting facility to separate and recycle the various elements.

As plastic liners are not recyclable, recycle bins are not lined. It is the responsibility of the tenant to make sure these bins remain clean. If you are interested in having plastic liners placed in these bins, please contact the management office for a proposal as this is a billable expense.

All paper leaves the property weekly in locked containers and is bailed at the recycling company’s warehouse.  Although confidentiality is reasonably preserved through this process, tenants may choose to shred particularly sensitive documents before placing them in the recycling receptacles.

By fully utilizing the desk-side recycle bin, your occupants can:

  • Contribute to the environment by recycling more waste
  • Reduce operating expenses at Market Square North

Once you have moved in, a representative of the janitorial contractor and our Property Manager will visit your office to meet with you to determine your individual needs.

If you have any questions or comments, please contact the Property Manager's office at 202-420-5970.